Terms & Conditions
At HERKAFTAN, we are committed to making your shopping easy and hassle-free. Please read the following terms and conditions before making a purchase with us and ensure that you have acknowledged, understood and have agreed to abide and adhere to the following terms and conditions and our privacy policy.
For any purchase made with HERKAFTAN, we are not able to cancel, amend or combine orders that are made separately and that have been successfully paid for. Please ensure that item, quantity and address are correct before making full payment.
How to shop on our website?
Delivery
All orders orders are process in 1-3 working days (by us). Courier delivery is subject to the the courier itself. You will receive email notification once item is shipped out.
We are not responsible in any loss or damage of item(s) once the dispatch confirmation is emailed/sent to your sms. Your parcel are under the responsible of our 3rd party postal service provider. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).
We are not responsible if the courier not able to deliver the package in time, or any issue due to incorrect address, as well as no recipient at the address provided.
Tracking number of your order will be send to your email address by easyparcel. Please check your email including spam/junk folder.
Exchanges & Returns
- You may exchange and return your order within 7 working days from the date you received your order.
- Sale items and purchases made with discount code are not eligible for exchange and refund.
- For return and exchange item must not be a sale item, unworn, unmark, unaltered, unwashed and in a good clean condition. Damaged item, marked or altered will not be accepted.
- Sale items and purchases made with discount code are not eligible for exchange and refund.
- Exchanges are only subject to availability for the kaftan type you purchased once your parcel reached our warehouse. Exchanging for a different product is not allowed, we recommend you to return your original item for a refund and place a new order for the different product.
- Kindly allow 2-3 working days for us to process all return and exchanges once the parcel has reaches our warehouse. Our team will contact you for the refund process made via bank transfer.
- For any inquiry please email hello.herkaftan@gmail.com.
If you have received defect or incorrect item please email us her.kaftan@gmail.com together with a photo of the damage, or incorrect item received. Please include the order number for our reference.
Sale
Defect Sale are “as-is” item and NOT eligible for exchange and return.
Defect Sale are “as-is” item and NOT eligible for exchange and return.
Product Care
Machine wash (delicate cycle on your machine is preferred) or hand wash. Please also note that each type of washing machine wash and spin is not the same, use on your own risk.
Dryer use is not advisable, use on your own risk.
Privacy Policy
Dyn Niaga (002995844-P) is totally committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.
If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone.
All HERKAFTAN customers/subscribers have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by clicking “unsubscribe” link in any email communications which might we send you.
Customer Care
Get in touch? Email us at hello.herkaftan@gmail.com or +6010-8316165 / +6011-61609853
Dyn Niaga (002995844-P)
Cybersquare (Vertex Tower),
Jalan Teknokrat 6, Cyber 5,
63000 Cyberjaya,
Selangor